← Back to Home

Refund Policy

Last updated: April 2026

1. Refund Eligibility

You may request a refund in the following cases:

• Item not delivered within the promised timeframe
• Item received is damaged or defective
• Wrong item delivered
• Order cancelled before processing

2. Return Window

Return requests must be raised within 24 hours of delivery with photo/video evidence of the issue.

3. How to Request a Refund

• Open the app → Orders → Select the order
• Tap "Request Return" and upload evidence
• Our team will review within 48 hours
• Approved refunds are processed within 5–7 business days

4. Non-Refundable Cases

• Change of mind after delivery
• Return requests raised after 24 hours of delivery
• COD orders where cash has already been collected
• Perishable items (food, flowers) unless damaged

5. Refund Method

Refunds will be credited to the original payment method. UPI/card refunds typically take 5–7 business days depending on your bank.

6. Contact for Refunds

Email: support@mitrotsav.com
Please include your order ID in the subject line.